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InstantAppz allows you to easily add or deploy any of the most popular web applications available through your control panel. No more having to worry about the hassles of configuring the software installs. We take care of it all. Each application can be fully customized by our engineers to fit your business needs.


OTRS VPS Hosting

Type: Ticket Request System

Description: OTRS is an open source software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management. Based on a set of functions built on a "trouble ticket," OTRS is built to allow support, sales, pre-sales, billing, internal IT, support desk and many other departments to react quickly and responsibly to inbound inquires.

Version: 2.4.7


OTRS Appliance - Ticket Request System

OTRS is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

This appliance includes all the standard features in TurnKey Core, and on top of that:

  • OTRS configurations:
    • Installed from package management.
    • Includes spell checking and documentation.
  • SSL support out of the box.
  • Includes TurnKey web control panel (convenience).
  • Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
  • Webmin modules for configuring Apache2, MySQL, Postfix and Procmail

Customer registration requires valid networking configuration (email support).

Credentials (passwords set at first boot):

  • Webmin, Webshell, SSH, MySQL: username root
  • OTRS: username admin

Official Resources: www.otrs.org



Need Customization?

Need any custom functionality for your app or expand an existing functionality? We can do customization for you.

Customize
for as low as
$
30 per hour

How It Works

  1. We understand your objectives.
  2. We'll work closely with you to gather requirements, workflow and feature set.
  3. We will then start prototyping and development on your customization.
  4. Then we review the prototype with you, iterate and refine until you are satisfied. Needless to say, we will get it right the first time.
  5. Once you are satisfied with the final product, we will publish it to go live and do the ongoing maintenance.

Typical Costs

In general customization costs as low as $30 an hour. We can give you an estimate of time and cost once we understand your specific needs.

How to Get Started

  1. Just select the application you want to set up.
  2. Answer "yes" when asked if you want a custom installation for that application and list customization requirements.
  3. After completing the sign up process, we’ll contact you and get the details on your customization.
  4. Then we will start development and prepare your application for launch.